Shipping policy
ISAIAH DIAZ
Thank you for shopping with ISAIAH DIAZ. Focusing on trendy and durable bag products, we dedicate ourselves to providing reliable global shipping services for every customer. We follow standardized packing and dispatching protocols to ensure each order is accurately fulfilled, well-protected during transit, and delivered within a reasonable logistics cycle.
1. Order Processing Time
Our team initiates and completes full order processing, including verification, sorting and packing, within 1-3 business days after successful order confirmation, excluding weekends and official holidays. During peak sales periods and large-scale promotional activities, surging order volumes may lead to extended processing schedules. We will issue timely notification emails to customers if any substantial shipping delays occur.
2. Shipping Rates and Delivery Estimates
The exact shipping cost for your purchase will be automatically computed and clearly displayed on the checkout page before payment submission, ensuring full transparency of logistics expenses.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery durations are approximate reference values. Actual delivery progress may fluctuate due to logistics carrier backlogs, customs clearance procedures, severe weather conditions, regional logistical limitations and holiday schedule adjustments.
3. Shipment Confirmation and Order Tracking
Once your bag order is dispatched from our warehouse, you will receive an official shipment confirmation email bundled with exclusive tracking data and parcel inquiry resources.
Tracking records and real-time logistics status will generally be activated and accessible for online checking within 24-48 hours after the logistics carrier picks up your package.
4. Incorrect Address Disclaimer
Customers are solely responsible for double-checking and confirming the accuracy and completeness of their shipping address during the checkout process.
ISAIAH DIAZ assumes no liability for misdelivery, failed delivery or parcel returns caused by incorrect or incomplete address information provided by customers. Any packages returned to our facility due to address errors will be subject to additional reshipping fees borne by the customer.
5. Lost or Damaged Packages
If your parcel is confirmed missing during transportation, please reach out to our customer support team within 7 days following your scheduled expected delivery date to start a formal case review.
If your bag products arrive with visible damage, defective structures or broken packaging upon receipt, please contact our service team within 48 hours after delivery. You are required to provide clear original photos of damaged goods and packaging for verification. Our team will evaluate the issue professionally and deliver optimal solutions as quickly as possible.
6. Product Care & International Shipping Regulations
Each bag product comes with independent care and usage guidelines. Customers should comply with official maintenance instructions for daily use, cleaning and storage. ISAIAH DIAZ is not accountable for product damage caused by improper upkeep, unauthorized alteration or human misuse of items.
All international cross-border shipments may incur customs duties, import taxes and other clearance fees based on local regulations of the destination country. These additional charges are the customer’s exclusive responsibility and are not included in product prices or standard shipping fees.
7. Contact Information
For any questions or inquiries related to this Shipping Policy and your order logistics status, please feel free to contact us via the official details below:
Trade Name: ISAIAH DIAZ
Phone number: +1 (213) 327-8142
Email: support@berkiroche.shop
Physical address: 156 N 87th Pl, Mesa, Arizona 85201, United States